Get your guide gift card

Terms and conditions:

Gift card terms of use

These Gift Card Terms of Use ("Terms") are agreed between you and GetYourGuide Deutschland GmbH, a company based at Sonnenburger Str. 73, 10437 Berlin, Germany ("GetYourGuide", "we"). By purchasing or using your GetYourGuide Gift Card, you agree to be bound by these Terms.

1. Using the Gift Card

You can use your GetYourGuide Gift Card to book tours and activities offered by activity providers on the GetYourGuide Platform. To use your GetYourGuide Gift Card, visit www.getyourguide.fr, choose an activity and enter the code shown on your gift card at checkout. GetYourGuide Gift Cards cannot be exchanged for cash.

2. Gift Card balance

You can check your Gift Card balance and validity by visiting this page on the GetYourGuide website: https://www.getyourguide.fr/contact#payment-and-refunds_gift-cart-value-and-validity

3. Validity

The Gift Card is valid for three years from the end of the year of purchase. The Gift Card validity period cannot be extended. You must use the Gift Card balance before its expiry date. Any balance not used before the expiry date will be lost.

4. Lost or stolen Gift Card

GetYourGuide is not responsible for theft, loss or unauthorised use of your Gift Card by you or someone to whom you have given it. In these circumstances, the Gift Card will not be replaced or refunded.

5. Cancellation or refund

Once purchased, the Gift Card cannot be cancelled or refunded.

6. Questions

If you need help or have questions about using your GetYourGuide Gift Card or its terms, contact our customer service team. You can find their contact details on the GetYourGuide website.